Our Customer Experience Promise
Giving supportatevery step of the buying journey, for Professionals & Clubplayers, around the world.
The Cricket Bats Direct Customer Experience Promise is OUR PROMISE to customers that there willbe the highest level of service and supportthroughout your journeyof choosing a new Cricket Bat. We aim to offer the smoothest shopping experience, from browsing our websiteto receiving your order. Providing all the guidance you need in one place,helping you choose in confidence, your next favourite Cricket Bat!
Outstanding Customer Service
We are committed to providing a smooth, enjoyable & personal journey, driven by customers. As Cricketers ourselves we understand how personal choosing a cricket bat is and our experienced members of staff will support you through every step of your journey, providing guidance& information on every aspect of choosing your new bat.
Delivery You Can Count On
We believe every Cricket bat is special! It is an investment in yourself as a player which is why we only use the most experienced couriers to ensure your new bat arrives safe and sound.
We will only ever entrust your bat to: DHL, UPS, FED-EX, TNT or ParcelForce,so that your parcel is fully insured and tracked leaving you to sit back relax and dream of the hundreds your bat will score until it arrives at your door.
Just because you have received your bat our journey doesn’tend there, as we are available on email, over the phone. That’s why as part of OUR PROMISE we are committed to offering customers, and their bats, continuous support to help them get maximum enjoyment from their bat innings after innings!
Every bat which arrives on our premises will be 100% authentic as weonly deal with manufacturers directly! This allows our experts to hand pick the bats we sell directly from suppliers,ensuring the highest quality Cricket bats are delivered to us on a regular basis!